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OUR SERVICESOutsourcing Relationship Management

ABOUT ORM

“Outsourcing relationship management (ORM) is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy.”

Help both your internal team and your outsourced parties to keep abreast of the changing goals and objectives your organization is facing. It’s important to communicate that as the economy changes and moves on, your organization will be trying to keep ahead of its game. Communicate what your organization is doing to align itself to the new challenges – what its values are and what others now expect of it – and how all this translates to the goals of the delivery objectives you are working on together.

SUCCESSFUL ORM STRATEGIES

CREATE AND SHARE YOUR PLAN OF ACTION
It’s important that the very first step in any outsourced project update is a thorough review of what’s actually needed and why.
WHEEDLE OUT AND ERADICATE ANY AMBIGUITY
Lack of clarity in verbal, written or contractual communications can send parties off on completely the wrong track.
RESPECT REALISTIC CAPACITY
Understanding the abilities and restrictions of your outsourced partner is essential so rewards can be developed for driving great outcomes.
REGULAR CONTACT
To build rapport, create commercial trust, become aware of issues early in their evolution and to maintain a view of progress against plans, you should create, and stick religiously to, a regular communication schedule.
TOUGH BUT FAIR
Escalate poor-performance issues according to the process outlined in your written contract and avoid arguments.
BE CONSISTENT
It’s important you keep to the behaviors outlined in your contract terms. Nothing will degrade a relationship faster than a feeling of bias or unfairness that could come from actual or perceived inconsistency.
ENCOURAGE VALUE BOOSTING BEHAVIORS
The subtle use of behavior management techniques, combined with sensible contractual clauses - such as those that avoid escalation to the point where monies or services are withheld until disputes are resolved, but rather take a 'fix first, argue later' approach - can save a considerable amount of time and money.
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SUCCESS AND BUSINESS GROWTH

The reasons outsourcing arrangements fall apart or simply do not achieve to their full potential are varied and complex, but often, ineffective relationship management is at the heart of outsourcing failure.

In different surveys over the past few months including many experienced buyers and providers around the world, the majority of buyers in both the public and private sectors and the majority of service providers said that at least 30% of the annual contract value of their deals was at stake when it comes to how they manage their relationships.

That means that buyers and providers can expect an upswing worth 15% of annual contract value when they manage their relationships very well.

Conversely, companies can see 15% or more of their annual deal value leak away through the wasted resource, ineffective execution, and poor decision making that companies experience when their relationships are poorly managed. In-depth interviews with highly experienced outsourcing customers, case studies from our practice, and input from the leading attorneys and advisors that help structure these deals confirm that the working relationship is the single most significant factor within the customer’s control. In fact, the stakes are even higher in complex HRO deals, where 50% to 75% of annual deal value may be lost due to poor relationship management.

So, the moment it comes to ORM and outsourcing management if you are using great strategies, proper R&D, transparent quoting from outsourcing agencies, have built a good bond and relationship with outsourcing agency and also have developed great connections between your firm and them, and also, they are capable of doing what you need, after consideration of all these things, any outsourcing will be beneficial for your business and its growth. You will be getting a good margin cut for nothing from people who are working for you, but it is very important to keep all these points in view, use a good ORM strategy with the home word as stated above, and then outsourcing will grow your business and company in a better way. This means that outsourcing will lead to more efficiency and higher productivity, not a lack of control over your business. Outsourcing functions like content marketing to increase awareness of your business, bookkeeping, payroll, and admin are recommended by many business people and can help lead to more growth. Also, outsourcing based on your company’s areas of development will lead to a more vibrant and successful company, and can even save your company money.

"DO WHAT YOU DO BEST, AND OUTSOURCE THE REST."

PETER DRUCKER
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Octane Public Relations Management LLC (Octane LLC) is a results-oriented public relations company that effectively facilitates adding value to brands while achieving their goals.

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